Refund policy

Return / Refund Policy/ Terms of purchase

All items ordered are final sale

All items ordered including listed custom items, made-to-order products, pre-orders are considered final sale. We do not offer refunds, returns, or exchanges unless approved and/ or the error was on our part.

Order Accuracy

Please double-check your order before finalizing your purchase. If an error (such as size selection) was made at checkout, we are not responsible for correcting it after the order has been paid for and processed. If your order was just placed and you realize an error, contact customer service immediately at info@coldsins.com. We will do our best to accommodate the change, but adjustments are not guaranteed unless confirmed with a customer service. representative.

Shipping & Delivery Issues

Shipping time frames are stated and are estimated. Orders may get completed ahead of schedule or take more time. Orders ship out upon completion. Tracking is emailed only when your order has shipped. Any packages returned for any reason and not limited to incorrect address entry, delivery refusal, or other delivery issues will incur return fees and reshipping fees and any applicable fees charged by the shipping carrier or customs. These fees are the responsibility of the customer. All duty fees are based on your country and are the responsibility of the customer. Any fees from a dispute will be the responsibility of the client and billed.

Approved Returns

In the rare case that a return is approved, any shipping, customs, or any related fees will still be deducted from your refunded amount. All shipping return fees are at the customers expense. 

Packaging

We do not guarantee that product boxes or packaging will be free from damage during shipping. The Free Cosmetic box if damaged does not qualify for a return, discount or refund.

You agree to these terms when you complete your purchase.